Responsible Gaming

Mission statement

PokerStars strives to assist and protect players who are at risk of the potential negative effects of gaming through a number of means, including self-exclusion tools, guidance on responsible gaming, risk identification and player verification.

What we can do to help you

Age verification

Any underage player who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.

  • Every person signing up for a new account must check a box that indicates that they are at least 18 years of age. This notifies everybody that we don’t accept players under 18.
  • When a player creates an account with us, we collect their name, address, and birth date to confirm that the player is at least 18-years-old.
  • We do not target underage players with our marketing and advertising. It is neither good business nor consistent with our personal and corporate values to attract underage players.
  • We are a member of the All India Gaming Federation ("AIGF"), with the purpose of self-regulating all Online Games of Skill within the territory of the Republic of India. The AIGF Charter can be found here.
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Self-exclusion

If you believe that playing games might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please review the following questions:

1. Did you ever lose time from work or school due to playing?
2. Has playing caused you to neglect your own welfare or that of your family?
3. Have you ever sold anything or borrowed money to finance your playing?
4. Have you often played until your last rupee was gone?
5. Have you ever played longer than you had planned?
6. Have you ever considered self-destruction or suicide as a result of your playing?

If you answered “Yes” to several of these questions, we encourage you to send us an email to We Care. We will get back to you as quickly as possible.

Also, we provide you with the ability to exclude yourself from playing for various periods of time.

To do this, go to the main lobby of the desktop software, select ‘Tools’ > ‘Responsible Gaming’ > ‘Exclude me from playing’. On mobile, go to ‘More’ > ‘Settings & Tools’ > ‘Responsible Gaming’. On the website, login then go to ‘Account’ > ‘Responsible Gaming’.

Self-exclude your account

Please note that all self-exclusions and time outs are irreversible for the duration of the specified time. In addition, all self-exclusion periods are inclusive of all games. Your self-exclusion will apply to your Stars Account, and to any product that requires your Stars ID to play, and covers both real money and play money activity.

More

What you can do to help yourself

Identify and reduce the risks

If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk that problems can occur:

  1. Play for entertainment, and not as a way of making money.
  2. Play with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition.
  3. Set deposit limits and ensure you never deposit more than you can afford to lose.
  4. Never chase losses. If you lose money, don't play higher stakes to try and recoup your losses.
  5. Don't play when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down.
  6. Balance your playing with other activities. Find other forms of entertainment so playing does not become too big a part of your life.

Setting limits

We offer you the option to set different Responsible Gaming limits to help you play responsibly. You can set these limits by following these instructions, depending on how you are accessing our service:

  • Website

Log in and go to ‘Account’ > ‘Responsible Gaming’

  • Desktop Client

Log in and select ‘Tools’ > ‘Responsible Gaming’

  • Mobile App

After logging in go to ‘Menu’ (Android) or ‘More’ (iOS), then ‘Settings & Tools’ > ‘Responsible Gaming’

Set limits on your real money deposits

We believe that you should be allowed to manage your own budget for playing online. We allow you to restrict your own weekly real money deposit limits. Of course, those limits may be no higher than the ones we already have for your account.

Set deposit limits

Restricting cash game table limits and tournament limits

Setting table limits and tournament limits provides individual players with an opportunity to control their spending by limiting themselves from playing certain table limit stakes, as well as tournament buy-in limits.

Set game limits

If you want any restriction in place permanently or for a designated time, please contact Support with your request.

Over 18 Only All India Gaming Federation (AIGF)