Report collusion or chip dumping

Collusion happens when two or more players are working together to win more money from other players. Chip dumping occurs when a player intentionally loses chips to someone else.

Both activities are strictly prohibited and will result in penalties at our discretion.

When a report of collusion or chip dumping is received, one of our Poker Specialists undertakes an extensive review of the players' relationships and past play.

To investigate a collusion or chip dumping report, we need the following information:

  • Usernames of the players involved
  • Copies of suspicious hand histories (or at least hand IDs)
  • Copies of suspicious chat
  • Table/Tournament IDs

Contact us with this information, using the subject title Collusion/Chip dumping report, and an investigation will be conducted.

A link to the Contact Support form can be found as follows:

Website
  1. Help
  2. Contact Us
Desktop
  1. Help
  2. Contact Us
Mobile

Tap on the Menu (Android) or More button (iOS) then:

  1. Settings & Tools
  2. Support
  3. Contact Support

If you're using the PokerStars Next Gen app, tap on the Account button then Help → Contact Support.

Even if you're unable to provide this information, colluding players are likely to be caught as we operate a number of highly sophisticated collusion detection tools. These tools are both proactive and automatic and are likely to detect cheaters.

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