Update my registered mailing address

How can I update my address?

Log in to your account, and go to:

  • Desktop software: Settings → Account Details → Address
  • Mobile app: Account → Personal Details → Address
  • Website: Account → Stars Account Details (or User Account Details) → Address

What if I have a pending withdrawal request?

You'll first need to cancel any pending withdrawal requests. Then update your address and resubmit a new withdrawal request.

You can cancel your pending withdrawal request/s by going to the Cashier and selecting ‘View/Cancel Pending Withdrawal’.

Alternatively, wait until all pending withdrawals have been processed before making any changes to your address.

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