How can we help?

Connection issues with my iOS mobile app

Following these simple steps should help you restore your connection to our software on your iOS device.

Internet connection

It may seem obvious but let's start with your internet connection. Check that you're connected to either Wi-Fi or a cellular data network. You should see the icons at the top of your screen.

Restart

The next step is to restart your iOS device by powering off and turning it back on.

Reinstall

If restarting does not resolve the issue, try reinstalling our app. You'll first need to remove the app by deleting it from your device. Then, download it from the App Store again and install.

Contact us

If the problem continues, send us the following information via our Contact Support form and we'll see what we can do:

  • Error message
  • iPhone/iPad model
  • iOS version

A link to the form can be found as follows:

Website

  1. Help & Support
  2. Contact Us

Mobile

Tap on More, then:

  1. Settings & Tools
  2. Support
  3. Contact Support

If you are using the newer version of our app:

  1. Tap on the Account icon
  2. Help
  3. Contact Support

Desktop

  1. Help
  2. Contact Support

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