How can we help?

Sending mobile log files

If you are experiencing issues with our app or your Stars Account, send us the log files that our app generates. We will then review the files for error messages or indicators of what may be causing the issue and will provide you with the appropriate assistance.

First, load the app on your mobile device and log in. Then, tap on the menu (Android) or More (iOS) and select:

  1. Settings & Tools
  2. Support
  3. Send Log Files to Support

If you are using the newer version of our app:

  1. Load the app on your mobile device.
  2. Tap on the Account icon to launch the Account Panel.
  3. Choose Help, then Send Log Files to Support.
  4. Type in any additional details and then tap SEND LOG FILES.

This automatically sends the files to us. It's important that you send us these files as soon as you can, as they will be overwritten after 48 hours.


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