Reinstalling our software

Select your operating system for reinstall instructions.

Windows

You should not lose any of your settings if you reinstall to the same directory.

That said, we recommend that you make a backup copy of your settings and player notes files. Their filenames are:

  • Settings file: user.ini or user
  • Player notes: notes.user.xml (where 'user' is your username)

The player notes file is only present if you have saved notes or labels on other players at the poker tables. If you don't take notes on players, just save a copy of your settings file.

How do I backup my files?

Open our software (if possible) and follow these steps:

Help → Open My Settings Folder

Locate the file(s) and copy them to a safe temporary location.

Locate the user file in our software

If you can't open the software you'll need to manually navigate to the settings folder to locate the file(s):

  1. Press the 'Windows Key' + 'R' (at the same time)
  2. Type the following or copy/paste into the area provided and press Enter:
    %USERPROFILE%\AppData\Local
  3. Locate and open our software's folder
  4. Locate 'user.ini' or 'user' and 'notes.user.xml' (where applicable)
  5. Copy the file(s) to a safe temporary location (the desktop is a good choice)

Once you have made a copy of those files, uninstall our software.

Uninstalling, reinstalling, and restoring your files:

Windows 10

Settings → Apps → Apps & Features

Use the search bar to find our software or scroll down the list, then select the program and press the 'Uninstall' button.

Uninstall software in Windows 10


Windows 8

Settings → Control Panel → Programs

Uninstall all our software items.

Uninstall software in Windows 8


Windows Vista and Windows 7

Control Panel → Programs → Uninstall a program

Uninstall all our software items

Uninstall software in Windows 7



Once you uninstall our software, restart your computer. Next, download and install a fresh copy from our website.

Finally, be sure to restore the file(s) once reinstalled:

Help → Open My Settings Folder.

Close our software, then copy the file(s) back into the folder (if prompted to overwrite any files, accept).

These videos show step-by-step instructions on backing up and restoring the files:

Important:
Our Windows software is unavailable in Colorado.

Mac

First, we recommend that you make a backup copy of your settings and player notes files. Their filenames are:

  • Settings file: The file ending in user.ini
  • Player notes: notes.user.xml (where 'user' is your username)

The player notes file is only present if you have saved notes or labels on other players at the poker tables. If you do not take notes on players, just save a copy of your settings file.

How do I find these files?

To find your settings file:

  1. Open the Finder, on the top menu bar choose: Go → Go to Folder...
  2. Type the following or copy/paste into the area provided and press 'Enter':
    ~/Library/Preferences/
  3. It is the file ending in 'user.ini'.

To find your notes:

  1. Open the Finder, on the top menu bar choose: Go → Go to Folder...
  2. Copy and paste the path below and press 'Go':
    ~/Library/Application Support/
  3. Scroll down and open our software's folder, which will contain the notes file

If the library folder does not display:

  1. Please launch 'Terminal' from 'Spotlight'. You can find Spotlight in the top-right of the menu bar or press the 'Command' + 'Space bar' key combination.
  2. Enter the following command to show the directory:
    chflags nohidden ~/Library/
  3. Press 'Enter'

This will show the Library folders in the Finder so that you can search for the file we mentioned. Once found, save a copy.

Uninstalling, and reinstalling our software:

  1. Uninstall the software by dragging it into the Trash
  2. Go to our site and download the .zip file again from the download section
  3. Press 'Show Downloads' in Safari
  4. Double-click on our software file
  5. In the window that opens, select and drag our software into the 'Applications' folder
  6. Double-click on the application folder
  7. In the window that opens, double-click on the install file

Restoring your files:

To restore your settings:

  1. Open the Finder, on the top menu bar choose: Go → Go to Folder...
  2. Copy and paste the path below and press 'Go':
    ~/Library/Preferences/
  3. Place the file ending in user.ini back into the folder. If prompted to overwrite any file, accept.

To restore your notes, open our software and choose: Help → Open My Settings Folder

Close our software and copy the file back into the folder. If you're prompted to overwrite any file accept.

Finally, to complete the process, restart your computer.

Important:
Our Mac software is unavailable in Estonia and Colorado.

Android

First, remove the app from your device, then reinstall it:

  1. Go to Settings → Apps & notifications → See all... (or similar depending on the model/operating system)
  2. Select our app
  3. Tap on the 'Uninstall' button
  4. Download and install our app from the Play Store, or from our website

The instructions may vary depending on your device/operating system version. Check with the manufacturer if you need help.

Important:
Our mobile app is unavailable in Schleswig-Holstein.

iOS

First, remove the app from your device, then reinstall:

  1. Touch and hold our app's icon on the Home screen
  2. Tap 'Remove App'
  3. Select 'Delete App' to remove the app and all of its data from your iPhone/iPad
  4. Download and install our app from the App Store

The instructions may vary depending on your iOS version. Check with the manufacturer if you need help.

Important:
Our mobile app is unavailable in Schleswig-Holstein.

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