Online Cashier Deposits and Withdrawals Information

Cashier Deposit and Withdrawal Frequently Asked Questions

Deposit questions

How do I make a deposit? I got charged for my deposit request but my funds are missing. What do I do? I made a mistake, how do I cancel my deposit? You rejected my credit / debit card deposit but my account was still charged. What do I do? Why is my credit card being declined, and what can I do?

Help making a deposit

I am having problems making a deposit. How do I get help? What deposit options do I have?

Depositing on your mobile device

Can I deposit real money on my mobile/tablet device? What deposit options can I use with the Mobile Cashier?

Withdrawal questions

How do I request a withdrawal? What are my withdrawal options? Why am I asked to provide my place of birth and citizenship information? Why were taxes deducted from my withdrawal amount? What are my withdrawal limits? How frequently can I withdraw my funds? How long will it take to process my withdrawal? Can I cancel my withdrawal? I have not received my withdrawal, what happens next? Why is the amount I can withdraw less than my total balance?

Update/remove payment method details

The withdrawal account to which you are sending my funds to is no longer active or I no longer wish to use it, what do I do?

Deposit Limits

What are my deposit limits? Can I restrict my own deposit limits? How do I increase my purchase limits or remove my self-imposed deposit limits?

Returned transactions

Why was my deposit returned? I would like to settle my negative balance, how can I do this?

Other

Is my money safe with you? How long will it take to receive a reply? I need to speak to someone in Payment Services department. What is your phone number?

Real Money FAQ

Chip Stack

Find the answers to any questions you may have about real money transactions and cashouts at PokerStars.

Customer Support

Support

The support team is on hand 24-7 to assist you, and can answer any questions not listed in the FAQ.

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.