Safe and Secure Withdrawals

We have a total and unwavering commitment to the safety and security of player funds. Player balances are kept in segregated accounts and not used for operational expenses. This ensures that your funds are always available for you to withdrawal in accordance with our banking and security procedures.

Please note, we reserve the right to use additional eligibility criteria to determine the withdrawal options players may be offered at any given time.

Receiving Your Winnings

You may receive your funds via Direct Bank Transfer – your withdrawal is deposited directly into your bank account.

Other Withdrawal Information

Please note that to comply with local regulations, requests for withdrawals of winnings in excess of INR 10,000 per day are subject to the deduction of Tax Deducted at Source (TDS). For more details on TDS click here.

All funds that are:

  • deposited to your Stars Account
  • or received by a transfer from another player

must be wagered before a withdrawal can be requested.

In special cases, additional information may be required for a withdrawal to be processed. From time to time it may also be necessary to withhold player winnings until the completion of game play or fraud reviews, which are routinely carried out in order to ensure the integrity of our games.

How to Make a Withdrawal Request

To make a withdrawal request, login to your Stars Account and visit the Cashier.

Select the ‘Withdrawal’ button and input the amount you'd like to withdraw, then choose 'Submit'.

The following screen will display how your withdrawal will be processed. This is only an estimation of how your funds will be disbursed. We cannot guarantee that your withdrawal will be processed exactly as described, as this estimation does not take into account any temporary connectivity problems with outside processors or any issues pertaining to accounts outside of our control.

Review the information on this screen carefully before you complete your withdrawal request. If you see that the card or account designated to receive your withdrawal has been cancelled or has expired, please cancel your withdrawal request and email Support.

Once you submit your withdrawal request, we will send you an email notification confirming each transaction made within your Stars Account. Always refer to your confirmation email after you've made a withdrawal to confirm how your funds were processed.

Withdrawals Processing Time Frame

Direct Bank Transfer withdrawals will be sent for processing within 72 hours. Please allow 1 business day for the funds to appear in your bank account.

Help with Withdrawals

Please contact Support with any questions about withdrawals or the withdrawal policy.

Real Money FAQ

Chip Stack

Find the answers to any questions you may have about real money transactions and cashouts at PokerStars.

Customer Support

Support

The support team is on hand 24-7 to assist you, and can answer any questions not listed in the FAQ.

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.