We have a total and unwavering commitment to the safety and security of player funds. Player balances are kept in segregated accounts and not used for operational expenses. This ensures that your funds are always available for you to withdrawal in accordance with our banking and security procedures.
Please note, we reserve the right to use additional eligibility criteria to determine the withdrawal options players may be offered at any given time.
You may receive your funds via Direct Bank Transfer – your withdrawal is deposited directly into your bank account.
To make a withdrawal request, login to your Stars Account and visit the Cashier.
Select the ‘Withdrawal’ button and input the amount you'd like to withdraw, then choose 'Submit'.
Review the on-screen information carefully before you complete your withdrawal request. The following screen will display how your withdrawal will be processed. This is only an estimation of how your funds will be disbursed. We cannot guarantee that your withdrawal will be processed exactly as described, as this estimation does not take into account any temporary connectivity problems with outside processors or any issues pertaining to accounts outside of our control.
An email notification from us will be sent to you confirming each transaction made within your Stars Account. Always refer to your confirmation email after you've made a withdrawal to confirm how your funds were processed.
Withdrawals processed via Direct Bank Transfer will be sent for processing within 24 hours except on weekends. Please allow 3-5 business days after your withdrawal has been processed for the funds to appear in your bank account.
Please note that all funds that are:
must be wagered before a withdrawal can be requested.
Please note that to comply with local regulations, requests for withdrawals of winnings are subject to the deduction of Tax Deducted at Source (TDS). For more details on TDS click here.
In special cases, additional information may be required for a withdrawal to be processed. From time to time it may also be necessary to withhold player winnings until the completion of game play or fraud reviews, which are routinely carried out in order to ensure the integrity of our games.